{"id":4628,"date":"2020-06-17T11:14:43","date_gmt":"2020-06-17T11:14:43","guid":{"rendered":"https:\/\/www.hidemar.com\/contact-us\/"},"modified":"2021-04-22T08:44:15","modified_gmt":"2021-04-22T08:44:15","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.hidemar.com\/en\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"

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INFORMATION QUESTIONS<\/div>\n\t\t\t\n\t\t\t
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FREQUENTLY ASKED QUESTIONS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Will I receive the same product that I see in the image?” tab_id=”1484049984208-4e284a2e-4b83″][vc_column_text text_larger=”no”]The articles that hidemar manufactures, in some cases can be served in different finishes and colors. The one chosen for both the web and the catalog, does not necessarily have to coincide with the one you receive at your facilities.<\/p>\n

HIDEMAR puts at your disposal the RAL standard chart, as well as an upholstery sampler so you can personalize your purchase.<\/p>\n

HIDEMAR reserves the option of making any changes to the structure or upholstery of the article, if it considers it to be for the improvement of the comfort, ergonomics or safety of the product.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does the HIDEMAR guarantee last?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]The law establishes a general term of 2 years from the moment of purchase.<\/p>\n

This guarantee excludes the breakage and damage of mechanisms and materials caused by misuse or negligence, as well as the breakage of fabrics or fabrics, or physical wear of the same.<\/p>\n

In case of any anomaly during the first 6 months, we will need to know if it is a defect of origin or a defect caused by the misuse or poor maintenance of the purchased item.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What product should I use to clean?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]<\/p>\n

STAINLESS STEEL<\/strong><\/em>
\nStainless steel is a material vulnerable to certain cleaning products. Please read these instructions carefully: USE ONLY NON-AGGRESSIVE PRODUCTS SUCH AS NON-CHLORINATED DETERGENTS, WATER AND NEUTRAL SOAP, OR ALCOHOL. If you use a spray bottle, make sure to wipe the parts where you apply the cleaning product with a cloth. We insist, never forget to dry them, since stagnant liquids can penetrate the layers of the steel and cause abnormal reactions on their surface. DO NOT USE CHLORINATED PRODUCTS: SODIUM HYPOCHLORITE, BLEACH, HYDROCHLORIC ACID, NITRIC ACID OR OTHER SIMILAR LIQUIDS<\/span><\/p>\n

UPHOLSTERED ELEMENTS<\/strong><\/em>
\nTo clean the upholstered elements, use a cloth moistened with water and neutral soap, drying at the same time with another cloth. You can also rub or wipe with alcohol. DO NOT USE CHLORINATED PRODUCTS: SODIUM HYPOCHLORITE, BLEACH, HYDROCHLORIC ACID, NITRIC ACID OR OTHER SIMILAR LIQUIDS<\/p>\n

ROLLER BELTS<\/strong><\/em>
\nOccasionally, we recommend cleaning the wheel treads by removing hairs or debris that impede their movement. To clean it, use a cloth moistened with water and neutral soap, drying at the same time with another cloth. You can also rub or wipe with alcohol.<\/p>\n

GREASING OF MECHANISMS<\/strong><\/em>
\nOccasionally, we recommend greasing the crank mechanisms with neutral petroleum jelly and checking that the nuts and bolts are properly tightened.<\/p>\n

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INFORMATION ABOUT US<\/div>\n\t\t\t\n\t\t\t
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CONTACT US FOR ANY QUESTIONS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n
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